Privacy Policy
How MarketData handles personal information associated with accounts, support, security, subscriptions and use of the platform.
Information we may collect
Depending on how you use MarketData, we may collect account and contact details, profile information, subscription and billing references, support correspondence, security and login records, device or browser information, preferences, and records generated when you use platform features.
For security features, we may store information needed to operate multi-factor authentication, recovery-code status, login attempts and account-access controls.
Why we use personal information
- to create, authenticate, secure and administer accounts;
- to provide subscriptions and platform features;
- to provide support and respond to enquiries;
- to detect misuse and investigate security incidents;
- to maintain preferences, notifications and saved settings;
- to meet legal, regulatory, accounting or dispute-resolution obligations where applicable; and
- to improve platform reliability and user experience.
Disclosure and service providers
We may disclose information to service providers that help us operate MarketData, such as hosting, email, payment, security, analytics or support providers, where reasonably necessary for those services. We may also disclose information where required or authorised by law.
Security
MarketData uses account-security controls including mandatory multi-factor login, optional authenticator applications, recovery codes and administrative account controls. No online service can guarantee absolute security.
Access and correction
You may request access to or correction of personal information held about you, subject to applicable exceptions. Account details editable through Settings can be updated there. Other requests can be made through the Contact or Help pages.
Retention
Information is retained for as long as reasonably necessary for account operation, security, support, legal obligations, dispute resolution and legitimate business records.
Privacy enquiries and complaints
For a privacy question, access/correction request or complaint, contact MarketData through the Contact page or authenticated Help & Support page.
These pages are operational website drafts and should be reviewed against MarketData's final legal entity details, licences, service model and professional legal advice before being treated as final legal documentation.